Both the two programs work well, the former customers made mistakes in settings so they had problems.
Of course you have the right to ask for refund. Our refund policy is if this program cannot work as promised in the sale page and we cannot fix it, then we will refund it to you without any question.
About SMS validation, you must pay on the 3rd service side and use our software, and all goes well with SMS validation in our software.
At most situations the account will not be blocked,only if you make it like a robot too much.
If you used proxy when you signed up, you'd better open it with proxy.